Privacy Policy

1. Introduction

Filament (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”).

2. Information We Collect

We may collect the following types of information:

• Account Information: Email address, display name, and authentication credentials when you create an account.
• Usage Data: Information about how you interact with the Service, including features used, session duration, and interaction history.
• AI Interaction Data: The content of your conversations with our AI tools, including strategy requests, roleplay sessions, and analysis submissions.
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Payment Information: If you subscribe to a paid plan, payment processing is handled by third-party providers. We do not store credit card numbers.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To personalize your experience and deliver relevant content
• To process transactions and manage subscriptions
• To communicate with you about updates, features, and support
• To analyze usage patterns and improve our AI models
• To detect and prevent fraud, abuse, and security incidents

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate the Service (hosting, analytics, payment processing).
• AI Processing Partners: Your AI interaction content may be processed by our AI infrastructure providers to generate responses. This data is not used to train third-party models.
• Legal Requirements: When required by law, subpoena, or legal process.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@filament.app.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: privacy@filament.app